Salesforce CRM

Sales

Salesforce enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes. Salesforce's flagship sales force automation (SFA) application gives businesses the upper hand with their sales data. Comprehensive and easy to customize, Salesforce empowers companies to manage people and processes more effectively, so you can close more deals. With Salesforce, users spend more time selling and less time on administration.

• Point-and-click customization for SFA that fits the way you sell.
• Real-time analytics empower your business to make better decisions.
• Instant global deployment for offline and online use.
• Award-winning ease of use results in widespread adoption.

Partner Relationship Management

Salesforce PRM makes it easy for partners to access leads, collaborate on deals, and locate all the information they need in order to be successful. PRM is seamlessly integrated with Salesforce SFA to deliver unparalleled visibility to your company's entire sales pipeline for direct and indirect channels. Because it's so easy to use, Salesforce PRM promotes high levels of partner adoption and makes it easier for your partners to do business with you.

• Fast deployment with a 100 percent on-demand partner solution.
• Completely customizable branding enables you to create your own customized partner experience.
• Award-winning ease of use builds high partner adoption.
• Real-time access to channel sales and marketing activities results in complete channel visibility.
• Integration with Salesforce SFA means one pipeline and forecast.

Service & Support

Whether you are running customer service, product support, field service, telemarketing/telesales, an order desk, or an IT help desk, Salesforce Service & Support offers a comprehensive, multichannel customer service solution with all the advantages of salesforce.com's on-demand technology.

Thousands of customers have succeeded with Salesforce Service & Support through:

• Award-winning, integrated CRM solution.
• Point-and-click customization.
• AppExchange Service & Support directory of add-on apps: an industry first.
• Comprehensive service lifecycle functionality across multiple channels.
• On-demand, global solution with trusted reliability and performance.

Marketing

Salesforce Marketing enables closed-loop marketing to execute, manage, and analyze the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time. Lead hand-off is automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers the tools to evaluate results and adjust campaigns to maximize them.

Comprehensive On-Demand Marketing Automation

• Integrated marketing and sales application with automated lead conversion.
• Real-time analytics to measure and optimize campaigns for best results.
• Multichannel campaign management and analysis for a complete marketing solution.
• Rapid deployment and award-winning ease-of-use to get users working quickly.

Analytics

Salesforce Analytics empowers business users at every level to gain relevant insight and analysis. With real-time reporting, calculations, and dashboards, businesses can optimize performance, decision making, and resource allocation. You can use packaged reports — or create custom ones — to instantly analyze and report on your on-demand CRM data.

• Real-time information for up-to-the-second insight.
• A single solution for insight into global sales, marketing, and service.
• Custom reporting so business users can quickly create their own reports.
• Customizable dashboards so executives and managers can turn data into action.
• Security controls to limit access to the appropriate users.
• Integration with other corporate data for comprehensive business insight.

Custom Applications

Build enterprise-class applications on salesforce.com's powerful on-demand platform. Deliver all your company's business applications in a single environment with one data model, one sharing model, and one user interface.

Even business users can use Apex to create custom on-demand applications that leverage the Salesforce application as a hub for managing and sharing information that drives all sorts of business processes—from product development and partner relationships to recruiting and expense tracking. Now companies can create, access, and share on-demand applications as easily as they can order a book online.

Best of all, anyone can tap into this on-demand architecture. Features like point-and-click customization and the best interface in the industry make it possible for anyone to create new on-demand applications. Finally, creating applications that meet your unique business needs is second nature — not just an IT fantasy.

Extending Salesforce beyond CRM brings many benefits. Users get the intuitive, familiar Salesforce interface they know and love. Businesses benefit from having all information integrated into a single database, so that all groups can work from the same accurate, up-to-date information. And everyone wins with the advantages of salesforce.com’s unique brand of on-demand. Like scalability, improved visibility and reporting, greater control, and enterprise-tested security. Not to mention the cost and time savings of on-demand deployments.

Next Step

• Setup an Internet Merchant Facility with one of our supported banks through our online application process.
• If you already have merchant details simply join eWAY online.
• Contact us to setup your eWAY Payments within Salesforce.

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• This feature is already available for you to use - Contact us to setup your eWAY Payments within Salesforce.