24 / 7 Support

How it works

Phone Support

Free Call: 1800 10 65 65

Existing and potential eWAY merchants can use our toll-free telephone support line to answer any support or sales questions they may have, as well as make any accounts or other queries.

Online Chat

eWAY operates a free online chat service during business hours that can be used to answer any sales, support or account questions you have.

Online Help Desk

Login: Via the eWAY Business Centre

We recommend to all existing merchants that all support jobs be logged via our Online Help Desk, which can be accessed via the eWAY Business Centre. We endeavour to answer all Help Desk jobs within 24 hours of them being logged.

eWAY's Help Desk also provides a simple interface to our existing knowledge base, to assist you better in resolving your questions.

Email Support

All Enquiries: Please use our eWAY Priority Email Form

eWAY's Priority Email Form is also available to all existing and potential merchants. This form will direct your enquiry to the correct department for an efficient answer.

Benefits

For Potential eWAY Customers

• Free eCommerce Advice
• Obtain valuable information easily to assit in setting up your Merchant Account
• Obtain valuable information easily to assit in integrating your website to eWAY

For existing eWAY Customers

• Free technical support for any issues you may be encountering
• Advice on additional tools and services that eWAY offer's
• Easy access to our knowledge base

Pricing

• eWAY's 24 / 7 Support is provided FREE of charge!

Next Step

New Merchants

• Setup an Internet Merchant Facility with one of our supported banks through our online application process.
• If you already have merchant details simply join eWAY online.

Already an eWAY Customer?

• eWAY's 24 / 7 Support is already available to utilise.