Features
Once you have found the transaction in question, simply click on the refund icon  to process the refund. Enter the refund amount
and click process to refund you customer.
Refund Rules
- You can only refund an existing transaction.
- You can only refund a successful transaction.
- You can process partial refunds.
- You can only process one refund per transaction. If you have already processed a partial refund, you will need to find alternative
methods to refund the balance (i.e. Store credit, draw a cheque etc).
- If you process the refund directly with the bank the refund will not show in your eWAY Reports.
- Refunds can take up to 6 weeks to be returned to your customers account. This is due to the nature of the banking network and the effort
needed to reverse a transaction and its funds.
- Refund transactions incur the same fees as normal transactions.
|