Reporting

Without comprehensive reporting services any payment system becomes unusable and incompatible with your other business processes. eWAY offers a variety of reporting tools to help reconcile your online payments with other parts of your business. These Reports also assist with customer service enquiries, transaction tracking, as well as refunds and recharges. The detailed transaction data contained in the Reports allows you to confirm the location and behaviour of customers, peak sales periods and your overall sales figures, making the eWAY Reports an essential business performance analysis tool.

Standard Reports

All the payments that are processed through your eWAY account can be found here. Each transaction is displayed on a separate line in order to distiguish between all of your payments. You can then use the following functions for each transaction:

View the transaction details - View the comprehensive request and response details for the transaction.
Refund the transaction - Return funds to your customer.
Recharge the transaction - Charge additional amounts to your customer's credit card.
Resend the email receipt - Resend the email notification to yourself and/or your customer.
Import data into reBill - Turn a one-off payment into a recurring payment schedule.

You can view transactions by the following time periods:

Week 1
Week 2
Week 3
Week 4
Week 5
Entire Month

You can also sort transactions by their result:

Successful
Unsuccessful
Refunds
All

Advanced Reports

The Advanced Reports show the same data and have the same functionality as the Standard Reports. The difference between them is that the Advanced Reports allow for the following time periods:

1 Day
3 Days
7 Days
14 Days
Entire Month

Report Downloads

Standard and Advanced Reports can be downloaded to your local machine, to be viewed or accessed at your leisure. Downloaded reports are sent in CSV format, making them easy to view in standard spreadsheet programs (i.e. Excel) and export into accounting software.

Export/download Reports

SMS Reports

SMS Reports are sent automatically every day to nominated mobile phones, advising of the daily sales amounts on your eWAY account. Learn more.

Email Reports

Email Reports are sent automatically to a nominated email address every day with transaction details for the previous 24 hours. Learn more.

Settlement Reports

Similar to the Standard and Advanced Reports, the Settlement Reports differ in that the daily transactions are sorted to coincide with your bank's settlement time. eWAY operates 24 hours a day, and transaction are reported on a midnight to midnight basis. Banks tend to settle at different times, making reconciliation between your website's payments and your settlement amount difficult.

eWAY has solved this by providing Settlement Reports that match your bank's settlement times. The daily amounts displayed in the Settlement Report matches the amount the bank settles. The report also separates the settlement, allowing you to view exactly which payments are included in the bank's bulk settlement amount.

Transaction Search

The Transaction Search facility allows you to narrow down the field of returned transactions, making it easier to search for individual transactions and customers. The search fields include:

eWAY Transaction Number
Customer Name
Customer Email
Post Code
Invoice Reference
Your Transaction Number
Total Amount - Minimum Amount to Maximum Amount
Transaction Type - Successful, Unsuccessful, Refunds, All
Card Type - All cards, Visa, MasterCard, American Express, Diners, JCB
Card Holder Name
Card Number - First 6 numbers and last 3 numbers
Card Expiry
Date - Start date to end date

Pricing

Reports are available to all eWAY Merchants at NO ADDITIONAL CHARGE!

Next Step

New Merchants

Setup an Internet Merchant Facility with one of our supported banks through our online application process.
If you already have merchant details simply join eWAY online.

Already an eWAY Customer?

Reports are already available to utilise - simply login.