Any transaction that is processed through eWAY, can also be refunded through eWAY. There are two methods to acheive this: manually through
the eWAY Business Centre
website administration, backend CRM or alike, so you can manage your customers transactions without the need to ever logout of your
own system.
However, there are some rules to processing refunds:
- Refunds must be related to an existing transaction, e.g. you cannot process a refund on a credit card without a prior purchase.
- You cannot process a refund for greater than the amount of the original transaction.
- You can process multiple refunds per transaction, but the value of all refunds combined, cannot exceed the original transaction amount.
XML Refunds need to be activated via the eWAY Business Centre, under 'Refunds' -> ' 'XML Refunds' in the left hand menu.
If you wish to integrate refunds into your backend system, or CRM, the XML Refund Solution is best suited to you.
This requires a simple XML call to our refund gateway, with some details of the original transaction, and the amount to
be refunded. As with the XML Payment Gateway, the refund is processed in real-time, and the result will be returned
to you via XML, so you know that the money has been returned to your customer successfully
Please Note: Refunds can take several days to appear back on your customers credit card. However, if you receive a successful
response when processing the refund, you can assure your customer that the funds are on their way back to their credit card.
Which platforms are supported?
The eWAY XML Refund Solution uses XML which is platform independent. ANY operating system that supports XML can use this solution, e.g. Windows, Linux, Mac etc.
Note: For other operating systems please consult your web server manual or web administrator for information on enabling and configuring XML.
Refunds can be processed simply through the eWAY Business Centre, by following the below steps:
- Login to the eWAY Business Centre
- Navigate to the transaction you wish to refund using the 'Reports' link in the left hand menu, and the subsequent search features.
- Click on the 'Refund' icon next to the corresponding transaction that you wish to refund.
- Ensure that the correct amount to refund is entered, and that the expiry date is current. If the card has expired, you can contact the customer to get the new expiry date, and update it through this form.
- Once the details are correct, click the 'Process this Refund' button.