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Do I need to open an Internet Merchant Facility to use eWAY?
Yes, to process credit cards with eWAY you MUST have an Internet Merchant Facility.
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Is it possible to process the credit cards in the background? (i.e. Without the user ever leaving my site and being transferred to the eWAY website)
Yes, our XML Payment Solution allows customers to remain on your site for the duration of the payment. Please see our products area for more information on our XML solution.
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Which credit cards are accepted by eWAY?
VISA and MasterCard are supported with a standard merchant facility. You can also have AMEX, Diners and JCB activated on your account. To accept AMEX, Diners and JCB please contact the AMEX and Diners directly to setup a merchant account.
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How do I process a refund using eWAY?
You simply need to log in to your eWAY Business Centre and find the transaction you wish to refund and click on the refund button. The refunds will be processed immediately, unless there is an error, of which you will be instantly advised. The cost of this refund is the same as a normal credit transaction.
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Where can I find the forms to open an Internet Merchant Facility?
You can start the eWAY application process and we will forward your details to your selected bank(s). A bank representative will then be in contact in the next few days to begin the Internet Merchant Facility application process.
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