Case Studies
How eWAY Helped Jing Tea Grow
Quick Overview
Jing Tea specialises in manufacturing and supplying natural herbal tea products online. Jing Tea’s plan is to show the truth that regular tea drinking will greatly help maintain good health. Jing Tea encourages people to gain a good healthy habit of drinking tea every day. Jing Tea formulated Wu-Long diet tea (known as Wu Yi Tea in the US) and Okinawan Green Tea which are well known to the public and widely distributed in the North American and Australian market.
Challenge
Jing Tea started selling online using a different payment system. However, as their business grew, they discovered disadvantages of using their previous system.
Jing tea also encountered problems when their wholesale customers tried to make payments.
"We also had the need to process transactions manually which our previous payment system did not allow us to do".
How eWAY solved this problem
"We decided to change to use eWay due to the increasing number of customers and eWAY’s solutions. eWAY allows us to process an order manually, which gave our customers more flexibility to pay allowing us to increase our sales. eWAY has also helped reduce the refund rate for our online retail customers".