Case Studies
How eWAY Helped The Australian Menopause Centre Automate Their Online Payments
Quick Overview
The Australian Menopause Centre is a medical company who provide Menopause treatment
and specialise in providing clients with natural products that are devised from
soy. 99% of our contact with clients is done over the phone where a detailed medical
history of the client is taken, appointments are arranged with doctors on the clients
behalf, scripts are organised and medication sent out to clients.
Challenge
"Before we joined eWAY, we manually had to process all of our payments, where we
needed to print out a form with our client's credit card details on it, which was
then passed onto a staff member who had to manually enter the credit card details
through an EFTPOS machine. In addition to this, the information also needed to be
manually entered into our database. We were finding that this method was becoming
too complicated and too time consuming for our business, and needed a more effective
solution to suit our business needs."
How eWAY solved this problem
"eWAY's solutions were able to be easily integrated into our CRM developed application,
which allowed us to directly charge our clients, where we only needed to enter in
an amount to be charged, which cut down paperwork by 100% and processing time by
70%. eWAY's solution provided our clients with on the spot receipts, and advised
us if there was a declined payment on the spot. The time that eWAY's solution saved
us, has really helped our business focus more on our clients."
"We decided to use eWAY because they were the largest provider of online payment
solutions, and were a great fit between our needs, and with the seamless integration
into our software, they made the whole process so easy. I'd have no hesitation in
recommending eWAY to accept on-line payments for your website, and helping your
business grow on-line."