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Last Updated: 23rd February 2007
eWAY is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
non-profit organisation whose mission is to build users' trust and confidence
in the Internet by promoting the use of fair information practices. This
privacy statement covers the site www.eway.com.au.
Because this Website wants to demonstrate its commitment to your privacy, it
has agreed to disclose its information practices and have its privacy practices
reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first
contact Matt Bullock (eWAY
CEO) at 1800 10 65 65. If you do not receive
acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at
http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then
serve as a liaison with us to resolve your concerns.
The TRUSTe program covers only information that is collected through this Website, and does not cover information that may be collected through software
downloaded from this site.
In order to use the eWAY Payment Gateway (eWAY), we require information
relating to your Internet Merchant Facility (including your Merchant Number,
Terminal ID and/or Settlement Account, depending on your merchant bank),
Company Details, Contact Details, and Payment Details.
Company details may include your company name, website, email address, type of business
and ABN.
Contact details may include your name, email address, telephone number and address.
Payment details may include credit card details and/or direct debit details.
All correspondence may also be collected and stored, particularly in regard to
sales, support and accounts, including Email.
Any information collected by eWAY
is collected via correspondence from you or
your company. This may be via the telephone, Email, or directly through our
website.
Any Internet Merchant Facility, Company Details, Contact Details, and Payment
Details
collected from eWAY customers is required in order to provide you with our
payment gateway product, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to
assist in our staff development.
A cookie is a small text file that is stored on a user's computer for
record-keeping purposes. We use cookies on this site. We do not link the
information we store in cookies to any personally identifiable information you
submit while on our site.
We use only session ID cookies, and not persistent cookies. We use session
cookies to make it easier for you to navigate our site. A session ID cookie
expires when you close your browser. A persistent cookie remains on your hard
drive for an extended period of time. You can remove persistent cookies by
following directions provided in your Internet browser's "help" file.
We use cookies in the following ways:
When you register for any of eWAY's
services, we use cookies to make it easier
for you to navigate through and complete the registration form.
When you login to the eWAYAdministration area ,
we use cookies to easily authorise your credentials as you navigate through our
secure pages.
If you reject cookies, you may still use our site, but your ability to use
some areas of our site, such as our administration area, may be limited.
Some of our business partners (e.g. advertisers) use cookies on our site. We
have no access to, or control over, these cookies.
This privacy statement covers the use of cookies by this site only and does
not cover the use of cookies by any advertisers.
In order to use this Website, you must first complete the registration form
and create a username and password. During registration you are required to
give contact information (such as name and Email address). We use this
information to contact you about the services on our site in which you have
expressed interest.
You have the option to provide company demographic information (such as
industry type and business size) to us; we encourage you to submit this
information so we can provide you with a more personalised experience on our site. eWAY and its parent company Web Active Corporation Pty Ltd is the sole owner of
the information collected on www.eway.com.au.
eWAY collects personally identifiable information from our users at several
different points on our Website.
If you purchase a product or service from us, we request certain personally
identifiable information from you on our order form. You must provide contact
information (such as name, Email, and postal address) and financial
information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we
have trouble processing an order, we will use this information to contact you.
eWAY uses personally identifiable information for essential communications,
such as confirmation Emails, accounts information, and critical service
details. We may also use this information for other purposes, including some
promotional Emails. If at any time a customer wishes not to recevice such correspondence,
they can request to be removed from any mailing lists by emailing us at support@eway.com.au
You will be notified when your personal information is collected by any third
party that is not our agent/service provider, so you can make an informed
choice as to whether or not to share your information with that party.
We use other third parties to provide the essential links between the merchants,
the banks and ourselves in order to provide credit card payment gateway services
on our site. When you sign up for eWAY, we will share your Internet Merchant
Account details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable
information for any other purpose.
eWAY does not share any information with third parties for any unknown or
unrelated uses.
eWAY is a member of clixGalore, an affiliate program run by a third
party on behalf of eWAY. Affiliates that join this program
receive monetary compensation for any new eWAY merchants that they refer.
Any information collected by these affiliates or clixGalore is outside the scope
of this privacy policy. Please refer to
clixGalore for more information regarding their own privacy policy.
If you use the eWAY forum on this site, you should be aware that any
personally identifiable information you submit there can be read, collected, or
used by other users of these forums, and could be used to send you unsolicited
messages. We are not responsible for the personally identifiable information
you choose to submit in these forums.
We reserve the right to disclose your personally identifiable information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or comply with a judicial proceeding, court order, or legal process
served on our Website.
We post customer testimonials on our website which may contain personally identifiable
information such as the customer's name. We do obtain the customer's consent prior to posting
the testimonial to post their name along with their testimonial. If at
any time the customer feels that they no longer wish to have their testimonial posted
on the site they can request for it to be removed by emailing us at
support@eway.com.au.
eWAY provides free-of-charge a directory for associated partners
to join. This is a process initiated and completed entirely by the partner,
with all information submitted by the partner. If at any time the partner
feels that they no longer wish to be a part of this directory they can request to
be removed by emailing us at support@eway.com.au.
There are many links on the eWAY site to external entities.
The terms and conditions set out in this privacy statement only covers the domain name of www.eway.com.au.
The security of your personal information is important to us. When you enter
sensitive information (such as credit card number and/or social security
number) on our registration or order forms, we encrypt that information using
secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage,
is 100% secure, however. Therefore, while we strive to use commercially
acceptable means to protect your personal information, we cannot guarantee its
absolute security.
If you have any questions about security on our Website,
you can email
us at support@eway.com.au.
If your personally identifiable information changes, or if you no longer
desire our service, you may correct, update, delete or deactivate it by making
the change on the Your Profile page in the eWAY
Administration Area or by
emailing our Customer Support at support@eway.com.au
or by contacting us by
telephone or postal mail at the contact information listed below.
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we deem appropriate so that
you are aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make
material changes to this policy, we will notify you here, by Email, or by means
of a notice on our homepage.
eWAY
Web Active Corporation
4 / 15 Dundas Court
Phillip ACT
2606
AUSTRALIA
Email: support@eway.com.au
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