Hassle-free eCommerce

See another reason to use eWAY

At eWAY®, your success is our success. If you or your developer need help at any stage of the process, from integrating your site with our payment gateway to eCommerce advice once your account is live, our Customer Care team is here to help. Call us today!

Help desk

You can use email or your MYeWAY account to log a support ticket with us. Our help desk system allows you to send us screenshots and code, and to check the status of your query at any time.

Online chat

Use LiveChat to get an immediate response to your query. Just click the Chat button on our site to converse with someone in our Sales or Customer Care team.

Priority Activation

Priority Activation SMS

When you need to go live now, Priority Activation gets your account active within 60 minutes. Our team receive SMS notifications to ensure Priority Activations are processed immediately, no matter what time of day (or night).

Remote Assistance

Our Customer Care Agents use LogMeInRescue to access your desktop to assist you in real-time. It's like having an expert sitting right next to you! This means issues are resolved faster so you can get back to your online business.

LogMeIn Rescue

Follow-the-sun support

A dedicated Success Manager provides eCommerce information, advice and assistance throughout the process of creating an eWAY account. Once you are up and running, you can you call us toll-free day or night to speak with one of the experienced Customer Care agents.

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