Active eWAY Merchant

Our local, multichannel and friendly team of experts are available to help support you at whatever stage you are at.

We love hearing from our customers, partners and anyone as passionate as we are about payments and eCommerce.

Get in touch If you need assistance, your local eWAY team are here to help.

PHONE US

CUSTOMER AND TECH SUPPORT

Need customer support? Check out our Knowledge Centre, which covers a range of topics from integrating with eWAY to how to get PCI certified. You’ll find answers to some of our most frequently asked questions and everything in between. Simply search what you’re looking for or browse the topic discussions.

Prefer to speak to a human? Our support team is available Monday – Friday 7am – 8pm AEST.

 

 

 

 

SALES

Our friendly Sales team are available Monday – Friday 8:30am – 5pm AEST (we are not open on Public Holidays).

Calling from overseas? Call +61 2 6175 3000 or visit Global Payments who have solutions in your local area, visit: https://www.globalpaymentsinc.com/en-us/worldwide for details.

 

 

ACCOUNT RENEWALS

For any enquiries about Account Renewals, please contact our Renewals team between Monday – Friday 8:30am – 5pm AEST.

 

AFTER HOURS TECH SUPPORT

With eWAY you have access to tech support 24 hours a day, 365 days of the year. After hours tech support can be reached on:

 

Email Us

Let’s start a conversation – you can email us any time, our inbox is checked during business hours.

 

KNOWLEDGE CENTRE

Find all the answers to your questions and solve all your problems much faster – our knowledge centre is open to all of our merchants.
  • Get answers faster – access Knowledge Base Articles, product videos, and the latest product updates.

 

Live ChaT & VIDEO CHAt

Our Customer Support Heroes and Success Managers love to help our customers and partners by chatting right here on our website – where you can get an immediate response to your query. Just click on the chat window on the bottom left of this page, and you’ll see us ready to go. You can also request a video chat if you want to speak to a Support Hero face-to-face.

For immediate response, live chat is available Monday to Friday 7am – 8pm AEST.