Consumer Enquiry

If you have recently purchased a product or service online from a business that utilises eWAY’s payment solution, you will need to contact the business or website that you purchased from directly to query a charge.

We also recommend messaging the company on their Facebook or Twitter accounts if you are unable to contact them.

eWAY is a 3rd party payment provider that has provided a payment facility to the business you purchased from.

We are not involved in the day-to-day operations of the businesses that use our service.

Note: If for any reason you are unable to contact the business, please contact your credit card supplier to organise a full refund on your purchase by requesting a chargeback.

Credit cards are setup for your protection as a consumer – talk to your bank to learn more.