How Global Ballooning found the perfect payment partner in Eway

In the competitive world of tourism and experiences, seamless and secure payment processing is crucial. Just ask Kate Esposto, General Manager of Global Ballooning, a company that has been delivering breathtaking hot air balloon experiences across Victoria for over 32 years. They recently made the switch to Eway, and the results have been impressive.

A legacy of unforgettable experiences

Global Ballooning, a fourth-generation aviation family business, is synonymous with safety and unforgettable adventures. With over 120,000 happy passengers and countless five-star reviews, their reputation speaks for itself.

“Global Ballooning has been delivering breathtaking experiences for over 32 years,” Kate explains.

Global Ballooning’s payment challenge

Like many growing businesses, Global Ballooning faced challenges with their previous payment system. They needed a solution that could adapt to their custom-built booking system, minimise fraud, and reduce fees.

“We updated to a custom-built system in partnership with another balloon company who were using Eway and when we looked into it, the fees were more affordable,” Kate reveals. “We were aiming to solve the challenges of adapting to changes or growth in our business and minimising fees.”

Eway delivers

Enter Eway. Global Ballooning implemented Eway’s Visa/Mastercard payment solutions, connected via API to Global Ballooning’s custom booking system. A key feature was the implementation of 3D Secure, which significantly reduced fraud and streamlined their reservation process.

“We use 3D Secure to safeguard secure payments for our customers as we were getting a lot of fraud,” says Kate. “This has minimised our fraud and made for much more seamless systems for our reservations team.”

Beyond the technology

What truly impressed Global Ballooning was Eway’s attentive customer service.

“The customer service team has been helpful and the payment solution was easy for my team to adapt to,” Kate notes. This personalised approach, coupled with Eway’s robust technology, made for a winning combination.

Efficiency, savings, and security

Since implementing Eway, Global Ballooning has seen significant improvements in efficiency and customer service.

“It has improved efficiency and customer service in that we don’t have to check as many credit cards/ID due to fraud – if we do, we have the 3D Secure framework to back the need to do this,” Kate explains. “It has also saved us money in fees as shown statistically vs what we have paid in the past.”

Why Eway? Kate’s recommendation

For businesses considering Eway, Kate has a clear message: “If you want value for money, chat to the team about their monthly packages available and gateway options. You may be surprised at what they can offer!”

In essence, Eway provided Global Ballooning with:

●     Secure 3D: Reducing fraud and enhancing customer trust.

●     Cost-effective solutions: Saving on fees and maximising profitability.

●     Seamless integration: Adapting to their custom booking system.

●     Attentive customer service: Providing personalised support.

Payments done right

Global Ballooning’s experience demonstrates the power of a reliable and efficient payment solution. Eway offers Australian businesses a comprehensive suite of solutions designed to streamline operations, enhance security, and drive growth. Whether you’re a small business or a large enterprise,  Eway can help you soar to new heights.