Personal service and competitive rates: Why Wallis Lake Cottages chose Eway as their payment partner

Running a successful holiday rental business is all about delivering a superb guest experience. For Kenneth Oldfield who runs Wallis Lake Cottages, this extends to every touchpoint, including payments. The bespoke rental service, located in the tranquil village of Green Point, north of Sydney, manages 10 properties with lake views, and was recently a runner-up for Airbnb Host of the Year.

However, like many growing small businesses, Kenneth found his previous payment arrangement was no longer serving his needs.

“Our bank increased merchant charges exponentially and did not offer the business relationship a small enterprise like ours needs to thrive,” he explains.

This led him on a search for a payment partner who could offer competitive rates, flexible systems, and, most importantly, dedicated support.

Partnering for small business success

For a small business owner who manages a range of properties, from a cozy couple’s cottage to a large three-floor chateau, a reliable, easy, and secure payment method is essential for both the business and its customers.

“The most important qualities I need for my business from a partner is responsiveness, empathy and [a team who will] take ownership of issues, needs, and provide advice,” Kenneth notes.

This is where the human element of the Eway team made a real difference. Kenneth highlights the support received during the onboarding process.

“Venkat helped with all of these. I also dealt with Phil initially who impressed me enough on my first phone call to follow through with Eway. Both followed up with calls and messages every time.”

This level of attentive, personalised service ensured Kenneth felt supported and valued from the start, setting the foundation for a strong partnership.

Simplifying payments and reducing admin

For Kenneth, reducing the time spent on financial administration was a key goal. He estimates currently spending about six hours a week dealing with payments and reconciliation from various booking platforms.

By implementing Eway’s solutions, Wallis Lake Cottages gained a user-friendly management interface that meets both their business needs and their customers’ desire for a reliable and secure payment process. The goal is to spend less time on admin and more time ensuring a five-star experience for every guest.

While it’s early days in the partnership, Kenneth is highly optimistic about the future with Eway.

“From my onboarding experience and initial use of the Eway dashboard I would certainly recommend Eway as a merchant provider to similar businesses such as mine.”

Eway has provided Wallis Lake Cottages with:

• Competitive rates: Moving away from exponential bank charges to save on fees
• Dedicated support: Receiving responsive and attentive service from the Eway team
• Streamlined management: Gaining a user-friendly interface to simplify payment and reconciliation processes
• Reliable payments: Ensuring customers have a secure and easy way to pay for their holiday

Wallis Lake Cottages’ initial experience proves the value of a payment solution built for personalised Australian small businesses. If you want a partner that provides attentive support right from the start, Eway can help your business find its perfect view for a smoother operation.

Ready to find a service-focused payment provider? Contact the Eway team today to discuss a solution that works for you.