Don't settle for mediocre payments: 7 ways the right provider can support your business

Are payment pains holding your business back? It’s time to switch and thrive!

Like any savvy business owner, you’re chasing the trifecta: boosting profits, slashing costs, and building customer relationships that last. But if your current payment provider is more hindrance than help, it’s time for a change.

Let’s dive into the top seven things you absolutely must consider before making the switch, so you can find a provider that truly supports your success.

1. Customer Support: Is Your Provider MIA When You Need Them Most?

Exceptional customer support is non-negotiable. When you’re navigating the complexities of payment processing, you need a partner who’s readily available to provide clear, helpful guidance. Whether you’re integrating a new system, troubleshooting an issue, or simply seeking advice, your provider should empower you to provide the best possible service to your customers.

The Eway Difference: We’re not just a faceless corporation. Our local team is here to provide hands-on support every step of the way, including 24/7 emergency technical assistance.

2. Integration: Seamless Switching or Stressful Set-Up?

Time is money and minimising disruption to your business is key when switching providers. The integration process should be as smooth as possible, ensuring compatibility with your current website, management software, and any third-party systems you rely on. A seamless transition means getting back to business as usual in no time.

The Eway Difference: With over 250 integrations available, including major players like Magento, WooCommerce, Xero, Shopify, and more, we make switching a breeze.

3. Security: Are Your Customers’ Details Safe and Sound?

Protecting your customers’ sensitive payment information is paramount. As a business owner, you have a responsibility to ensure the highest level of security. Your chosen provider must adhere to strict PCI-DSS standards, giving you and your customers peace of mind.

The Eway Difference: We equip you with the practical tools and knowledge you need to professionally manage your customers’ card details. Our MTI program helps you meet your PCI DSS obligations, safeguarding your business from fraud and cyberattacks.

4. Cost & Fees: Are Hidden Costs Eating into Your Profits?

Payment processing fees can significantly impact your bottom line. Transparency is key. Look for a provider with clear, straightforward pricing, and no hidden surprises. Remember, the right provider can actually help you increase your cash flow and grow your business.

The Eway Difference: Our flat rates and simple pricing structure mean no nasty surprises. No setup fees, no monthly fees, no lock-in contracts. Just straightforward, affordable pricing – 1.5% + 25c per transaction – that supports your growth.

5. User Experience: Is Your Checkout Process a Customer Turn-Off?

A positive customer experience is essential for repeat business. Your payment process should be quick, easy, and secure, catering to your customers’ preferences and offering a range of payment options.

The Eway Difference: We prioritise flexibility and customer satisfaction. With support for all major card schemes globally, plus digital wallets like Apple Pay and Click to Pay, we ensure your customers enjoy a seamless and secure payment experience.

6. Compatibility: Does Your Payment Provider Play Well with Others?

Your payment provider needs to integrate seamlessly with your existing business systems, giving you complete visibility and control over your transactions. From reporting and reconciliation to managing one-off and subscription payments, your provider should support your unique business needs.

The Eway Difference: Our dedicated merchant portal puts you in control, providing a centralised hub for tracking transactions, managing refunds, and accessing detailed reports.

7. Flexibility: Can Your Provider Adapt as Your Business Grows?

As your business evolves, your payment provider should too. Whether you’re expanding into new markets, launching new products, or simply seeking greater control over your payment processes, your provider should offer the flexibility to support your growth.

The Eway Difference: We’re here to support your business every step of the way, with a range of payment solutions that can adapt to your changing needs. From online payments to recurring billing, we provide the tools and technologies you need to thrive.

Ready to Make the Switch?

If you’re fed up with your current payment provider, switching to Eway is simple. Contact us today and discover the difference a truly supportive payment partner can make.

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